FAQ

Q :What are your Metal Signs made of?

A: Our Metal Signs are laser cut from 16gauge steel and powder coated so you can hang this item indoors or outdoors. High quality, durable, and will not deteriorate!

Q: What if my order arrived damaged?

A: We care deeply not only about the quality of our jewelry, but the quality of experience it brings you and your loved ones. If your order does arrive damaged, contact us at contact@metalwow.com and we will send you a new item.

Q: What if I didn't get my order but the tracking information says it has been delivered?

A: First, check your order confirmation and ensure you have entered the correct shipping address at checkout. We provide tracking information for all of our orders and ship via USPS and UPS only. We are not liable for orders that are lost by the shipping carrier, or stolen upon delivery. Please consider, shipping carriers do make mistakes and most are short staffed during the holidays. It is possible that your order has been marked as delivered by the carrier, and still has yet to be delivered.

Please contact us at contact@metalwow.com

Q: Do you ship overseas?
A: No, at this moment we ship in USA only.

Q: How long will it take to get my order?
A: It depends on where you are. Orders processed here will take 3-7 business days to arrive. Delivery details will be provided in your confirmation email.

Q: What shipping carriers do you use?
A: We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Q: Can I return my product?
A: We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Q: Can I sign up to your newsletter?
A: Yes! Just enter your email at the bottom of the page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.